Renting, made clear.
Renting with TEAM
A home, a straight answer, and a property manager who picks up
Everything you need as a TEAM tenant in one place: how to apply, what to expect, your rights in Queensland, and how to get something fixed.
Your tenancy, step by step
Applying, living there, moving out
- Find a homeBrowse TEAM's properties for lease and register for an inspection.
- InspectSee it in person. Ask anything; we would rather you know before you apply.
- ApplyApply through the listing link with ID, income and rental history.
- ApprovedWe check references and the owner approves. You hear from us either way.
- Sign and paySign the agreement, lodge the bond directly with the RTA and pay the first rent.
- Move inCollect the keys and your entry condition report. Note anything we missed.
What to have ready
- Photo ID for every adult who will live there.
- Proof of income: recent payslips, an employment letter, or Centrelink statements.
- Rental history and references, or a reason if this is your first rental.
- Details of any pets you would like to bring.
- The move-in date that works for you.
Log routine repairs through your PropertyMe tenant portal, with photos, so they are tracked from report to done. You can also email pm@qteam.com.au.
For anything urgent, such as a burst pipe, no hot water, a gas leak or a dangerous electrical fault, call the office on (07) 3517 0157 during business hours. After hours, use the emergency repair contacts we gave you at the start of your tenancy.
Bond
Lodged directly with the RTA, never paid to us. Usually up to four weeks' rent.
Privacy and entry
At least seven days' notice for a routine inspection, no more than every three months.
Rent increases
No more than once every 12 months, with two months' written notice.
Repairs
Report in writing. Emergency repairs are dealt with straight away.
Pets
Ask in writing. The owner must reply within 14 days.
Minimum standards
Every rental must meet Queensland's minimum housing standards.
A summary for tenants, not legal advice. The Residential Tenancies Authority publishes the full rules at rta.qld.gov.au.
- Give noticeIn writing, with the notice period in your agreement.
- Clean and repairReturn the home in the condition you received it, less fair wear and tear.
- Exit inspectionWe inspect against your entry condition report.
- Bond refundRefunded by the RTA once the outcome is agreed.
Tenant questions
Answered
How do I apply for a TEAM rental?
Inspect the property first, then apply through the link on the listing. Have your ID, proof of income and rental history ready; complete applications are assessed first.
How much is the bond?
Usually up to four weeks' rent. You lodge it directly with the Residential Tenancies Authority (RTA). TEAM does not take bond money, and the RTA holds it for the whole tenancy.
How do I report a repair?
Log it through your PropertyMe tenant portal with photos, or email pm@qteam.com.au. For an emergency during business hours, call the office on (07) 3517 0157. After hours, use the emergency repair contacts we gave you at the start of your tenancy.
What counts as an emergency repair?
Things like a burst water service, a blocked or broken toilet, a serious roof leak, a gas leak, dangerous electrical faults, flooding or serious storm damage, or a failure of an essential service such as hot water.
How much notice do I get before an inspection?
For a routine inspection, at least seven days' written notice, and routine inspections happen no more than once every three months.
Can the rent go up during my lease?
Only if your agreement allows it. In Queensland, rent can go up no more than once every 12 months, with at least two months' written notice.
Can I have a pet?
You can ask. Put the request in writing; the owner must respond within 14 days and can only refuse on specific grounds set out in Queensland law.
How do I get my bond back?
At the end of the lease, after the exit inspection. When the property is returned in the condition it was let in, less fair wear and tear, the bond is refunded through the RTA.
Already renting with TEAM?
Tenant portal
Report repairs, see your rent ledger and your documents, any time, through PropertyMe.